Compliance eLearning Library

Our Code of Conduct is a public statement that provides specific guidance on the values, standards, policies and procedures required of our employees. In this course, we investigate the key values that help to develop and maintain harmonious, positive working environments. We will look at enhancing your understanding of yourself and others. Approximately 40 minutes of learning includes the following topics:

• Who it applies to, General Principles and Legal Compliance
• Organisational and Personal Liability for Unlawful Behaviour
• Workplace relationships, Professionalism and Service
• Diversity and Equal Opportunity
• Direct and Indirect Discrimination
• Age, Impairment, Ethnic and Religious, Sex Discrimination
• Diverse Perspectives and our Commitment to EEO
• Harassment and Sexual Harassment
• Obvious and Subtle Bullying and a case for legitimate comment
• Prolonged or extreme anti-social behaviour and Personal Behaviour
• Confidentiality, Privacy and Personal Information
• Conflict of Interest, Gifts and Favours
• Fair Marketing, Anti-Bribery and Securities Trading
• Outside Employment and Seminars
• Environment Protection and Organisational Resources
• Intellectual property
• Overviewing our Work Health and Safety Policy
• Substance Abuse
• Reporting Violations
• Whistleblowing and The Role of the HR Contact officer
• The Role of the Manager

In this course, we will give you an overview of a business’ rights and obligations in relation to its suppliers, competitors and customers under the Competition and Consumer Act. Approximately 30 minutes of learning includes the following topics:

• What is The Competition and Consumer Act?
• Business rights
• Suppliers refusing to supply a business
• Unconscionable conduct by other businesses
• Anti-competitive behaviour
• Avoiding scams
• Customer rights
• Advertising and promoting business
• Door to door sales, Telemarketing and Spam Act
• Prohibited sales practices
• Safe products
• Offering warranties
• Pricing
• Mergers and Acquisitions
• Receiving complaints from customers
• Dealing with ACCC

In this course, we will investigate the fundamental and legal right to work in an environment that is free of unlawful discrimination and harassment and provides every individual with an equal opportunity. Approximately 40 minutes of learning includes the following topics:

• Diversity and Equal Employment Opportunity (EEO)
• Understanding Diversity
• A case study of clones
• How to Reduce Prejudice
• Test for Hidden Bias
• Discrimination
• Age Discrimination and Diversity in Age
• Impairment Discrimination
• Ethnic and Religious Discrimination
• Sex Discrimination
• Diverse Perspective
• Equal Employment Opportunity (EEO)
• How we optimise the benefits of diversity
• Manager responsibilities and your responsibilities?
• Avoiding Discrimination and Harassment / It must stop
• Reporting Violations
• Whistleblowing
• The Role of the HR Contact officer
• The Role of the Manager
• Relevant Legislation and Agencies
• Summary, Access more information and Assessment

Our organisation is committed to providing a safe and healthy work environment for all employees and for those affected by our operations and activities. We also have an obligation to ensure the safety of our workers and provide support where they have identified the use of alcohol or other drugs to be of concern. This course is designed to assist people leaders and employees in making reasonable decisions about the health, safety and wellbeing of themselves and those around them in relation to the effects of alcohol and the risks associated with taking medications and other drugs. Approximately 30 minutes of learning includes the following topics:

• Introduction
• Duty of Care
• Understanding the effects of alcohol
• Other Drugs
• Understanding the risks associated with taking medications and other drugs
• Effects of taking medications
• Illicit Drugs
• Code of Conduct
• Alcohol and Other Drugs Policy and Guidelines
• Signs and symptoms that an employee may not be fit for work
• Responsibilities
• How to get help
• Assessment

While employment relationships will take a variety of different forms, each form will create certain rights and obligations on the parties involved. There are many aspects an employer should take into account when developing an employment contract. In this course, we will take you through the main issues that should be considered in any employment contract. Approximately 30 minutes of learning includes the following topics:

• Employment contracts
• Type of employees
• Main provisions of an employment contract
• Overview of work relations law
• Fair Work Act 2009
• The National Employment Standards
• Modern Awards
• Enterprise Agreement
• Obligations to keep records and provide pay slips
• Termination of employment
• Workplace rights
• Transfer of business
• Right of entry

Financial crimes such as fraud, manipulation of the stock market, tax evasion, money laundering and cybercrimes cost organisations and the economy billions of dollars every year. In this course, we will overview legislation and procedures designed to protect us all against the financial crimes and we will investigate how you can protect yourself from intellectual property and copyright infringements. Approximately 30 minutes of learning includes the following topics:

• Anti-Money Laundering
• Internal Fraud
• Identity Theft
• Insider Trading
• Intellectual Property and Copyright

This course will provide a thorough understanding of how to detect suspected cases of fraud, corruption, bribery or other illegal or inappropriate behaviour. We need all employees to be in a position to identify and thus avoid illegal situations, while feeling confident in reporting suspected cases. We will highlight our zero tolerance position to any form of fraud or corruption and will reinforce any associated policies. We will also overview what will happen in the event of incidents being reported. Approximately 30 minutes of learning includes the following topics:

• Corporate Misconduct
• Zero Tolerance
• Disclosure and Protection
• What is Fraud and the consequences of fraud?
• What is bribery?
• Misconceptions and our position on bribery
• Misconduct Processes and Consequences
• The heroes: prevention and detection
• Awareness
• Personal Circumstances
• Behaviour and Integrity
• Reporting
• Document your observations
• Report your concerns
• Inform only those who NEED TO KNOW
• Maintain confidentiality
• What the Organisation will do
• Communication and Code of Conduct

To help ensure the safety and wellbeing of our people, all employees and contractors must be familiar with the appropriate standards of integrity and conduct required of them. This course focuses on the importance of preventing, identifying and dealing with incidents of sexual harassment. Of course, we all need to be aware of how our actions affect others and clear on how to react as well as how the organisation will react should such an event occur. Approximately 30 minutes of learning includes the following topics:

• What Is ‘Sexual Harassment?
• Hostile environment
• Quid pro quo
• Identifying sexual harassment
• The Effects of Sexual Harassment
• Preventing sexual harassment
• The obligations of employers and employees
• It must stop
• Do not ignore it!
• Reporting Violations
• Step 1: Report it
• Step 2: Initial investigation
• Step 3: Formal Procedure
• Step 4: Determination
• Whistleblowing
• The Role of the HR Contact officer
• The Role of the Manager
• Finding more information

Workplace bullying occurs when an individual or a group of individuals repeatedly behaves unreasonably towards a worker or a group of workers of which the worker is a member at work and that behaviour creates a risk to health and safety. In this course, we investigate the fundamental and legal right to work in environments that are free of unlawful bullying. Approximately 30 minutes of learning includes the following topics:

• Workplace Bullying – We just want it to stop
• The Fair Work Commission
• Workplace Investigations, Responding to Bullying
• Costs to business / Costs to your organisation
• The legal context, definitions, consequences and bullying dynamics
• Definition of worker and the workplace
• Cyberbullying and social media
• The legal consequences of bullying
• Identifying high risk workplace cultures and bullying behaviours
• Understand Workplace Policy and Our commitment
• Employer, Manager and Worker Responsibilities
• Standard Grievance Procedures – Informal options and Formal options
• Worker, Manager, Supervisor and Team Leader must do’s
• External support services
• Understand Best Practice Management (For Managers)
• Demonstrating Legal Compliance / Best Practice approach
• It Must Stop, Reporting Violations and Roles
• Relevant Legislation and Agencies
• Finding more information

In today’s workplace environments, technology is tasked with finding increasingly seamless methods for collecting, storing and applying information. In this course, we investigate the elements that enforce the protection of that information from privacy breaches, including the promotion of good practice, and the legal responsibilities relating. Approximately 30 minutes of learning includes the following topics:

• Your Legislation and What Personal Information is
• Confidentiality and Privacy, Protecting and Misuse of Information
• Collection Principles and Collection Exclusions
• Storage and Access Principles
• Storage of Personal Information
• Access to Personal Information
• Requested Amendments
• Use and Disclosure and Use and Disclosure Exceptions
• Using Inaccurate Information & Using Information for Other Purposes Breach
• Confidentiality Breach
• General Exclusions
• Investigative Agencies
• Awards and Prizes
• Public Sector Agencies
• Access and Arrangements
• Complaints and Reviews
• Securing Information
• Keeping Records Up To Date
• Finding more information

Information and records are a major component of our corporate memory and risk management strategies. They are vital assets that support our ongoing operations. This course will introduce you to the general principles of Records Management and your responsibilities on our behalf. Approximately 30 minutes of learning includes the following topics:

• Introduction Who is Responsible?
• What is a Record?
• What is an Information Asset?
• Why do we record information?
• Business (Operational) Requirements
• Regulatory (Legislative/Accountability) Requirements
• How to store the records, information and correspondences, etc. that you accumulate
• Information Security
• Information Classification and Handling
• Disposal
• Hazards of Incorrect Disposal
• Personal Internet Services and Security
• Infected links and attachments
• Protecting your password
• Physical security
• Monitoring Security Breach – what to do
• Records Management and the Law
• Access to more information / legislation
• Assessment

The goal of this course is to guide you through Work Health and Safety (WHS) activities, legislation, policies and procedures designed to protect you and your colleagues from incidents and injury. Approximately 40 minutes of learning includes these topics:

• Terminology (PCBU, Officer of a PCBU, Worker, Other persons, HSRs)
• Introduction to WHS policies, procedures and programs
• Duties and Legislation, Penalties
• Our values and goals and Communicating WHS Policies and Procedures
• Safe Work Australia and Consultation
• Risk Assessment and Control and Implementation of a risk register
• Core Responsibilities
• Types of Workplace Hazards – Ergonomics to Work Process
• Location of Commonly Used Items and Every Day Safety
• Machinery, Tools and Protective Equipment, Safety Data Sheets (SDS)
• Psychosocial hazards and Work-related mental stress
• Bullying, harassment and discrimination
• Alcohol and Drugs
• Evacuation Procedures
• Job Safety Analysis and Incident / hazard reporting
• Emergency Locations, Competent Persons, WHS Knowledge
• Managing WHS, Due Diligence and Reasonable Practicability
• Risk management and the hierarchy of risk control
• Consultation, Attitude and Commitment
• Health and Safety Representation and Other agreed arrangements
• PCBU Incident Notification Responsibilities
• Tort Case Law Study and Finding more information

Everyone who works for or is contracted by our organisation has
a responsibility to understand and act in accordance with their obligations under our
security policies and requirements. This introductory course overviews our
protective security initiatives, which combine governance, procedural, personnel,
information security and physical measures to provide protection against security
threats. Approximately 30 minutes includes the following topics:

• Security Governance
• Responsibilities for protective security
• Security incident reporting
• Personnel Security
• Pre-employment screening
• Information Security
• Protective markings
• Sensitive DLM
• Caveats
• Storage and removal of classified information
• Principles of good information security
• ICT Security
• Physical Security
• Entry control measures
• Physical barriers alarm systems and CCTV
• Visitor security
• Securing your workspace
• Breaches of security
• Working offsite or away from your office